Support

Something not working, or a product it cannot read? Tell us — a photo of the pack is the most useful thing you can send.

It could not identify my product

The catalogue is built from shelves we have photographed ourselves, so it is accurate but not complete. If a product is missing, the app still lets you save the name it read, and the product goes on our list to add.

Three things help a scan succeed: fill the frame with the front of the pack, avoid glare on the plastic, and add the barcode as a second photo.

It matched the wrong product

Usually a sibling in the same range — same brand, different variant. The barcode is what tells them apart, so scanning it as a second photo fixes most of these. Please send us the photo if it keeps happening.

Where are my products stored?

On your iPhone. Your scan photos are also backed up to a private folder on our server so you do not lose them. See Privacy.

Getting your data out

Account & privacy → Save a copy of my data. You get one file with your products and every photo.

Deleting your account

Account & privacy → Delete account. Removes the account and every photo on our server, permanently.

Subscriptions

Billing is handled by Apple, not by us. To cancel or request a refund, open the Settings app → your name → Subscriptions, or contact Apple Support.